Terms and Conditions

 General Terms and Conditions (GTC)

These General Terms and Conditions govern the relationship between you (the Consumer) and North & Muse (the Entrepreneur) regarding all offers, orders, and distance contracts.

1. Definitions

The following terms have the meaning specified below in these terms and conditions:

  • Cooling-off period: The time allowed for the Consumer to exercise their Right of Withdrawal.

  • Consumer: A natural person acting for purposes outside their trade, business, craft, or profession, who enters into a Distance Contract with the Entrepreneur.

  • Day: A calendar day.

  • Long-term transaction: A Distance Contract relating to a series of products and/or services where the delivery or purchase obligation is spread over time.

  • Durable Medium: Any means (like an email or PDF) that enables the Consumer or Entrepreneur to store personally addressed information, allowing for future reference and unaltered reproduction.

  • Right of Withdrawal: The Consumer's option to cancel the Distance Contract within the Cooling-off Period.

  • Entrepreneur: The natural or legal person offering products and/or services remotely to Consumers (North & Muse).

  • Distance Contract: A contract concluded between the Entrepreneur and the Consumer using organized systems for distance selling, utilizing one or more means of remote communication up to the point of contract conclusion.

  • Means of Remote Communication: A tool used to conclude a contract without the simultaneous physical presence of the Consumer and the Entrepreneur.

  • General Terms and Conditions (GTC): These General Terms and Conditions of the Entrepreneur.

2. Identity of the Entrepreneur

Detail Information
Company Name: Upon Request
Email Address: Support@north-muse.com
Trade Register No.: Upon Request
VAT ID No.: Upon Request

3. Applicability of the GTC

  • These GTC apply to every offer made by the Entrepreneur and to every Distance Contract and order concluded with the Consumer.

  • Before the Distance Contract is concluded, the text of these GTC will be made available to the Consumer. If this is not reasonably possible, the Entrepreneur will indicate how the GTC can be viewed before the contract is concluded and that they will be sent free of charge upon request.

  • If the Distance Contract is concluded electronically, the GTC will be provided electronically in a way that allows the Consumer to store them easily on a Durable Medium.

  • In the event of conflict between these GTC and specific product or service conditions, the most favorable provision for the Consumer shall prevail.

  • If any provision of these GTC is void or nullified, the remaining provisions remain valid. The void provision will be replaced by a mutually agreeable term reflecting the original intent.

  • Situations not covered by these GTC must be interpreted "in the spirit" of these terms.

4. The Offer

  • If an offer is valid for a limited period or is subject to conditions, this will be explicitly stated.

  • All offers are non-binding. The Entrepreneur reserves the right to modify and adjust the offer.

  • The offer provides a complete and accurate description of the products and/or services. Images are a true representation, but the Entrepreneur cannot guarantee exact color matches. Obvious errors or mistakes are not binding.

  • All offers contain clear information about the Consumer's rights and obligations upon acceptance. This includes, but is not limited to:

    • Price: Excluding customs duties and import VAT. These additional costs are the customer's responsibility and risk. The postal/courier service will collect these fees upon import into the EU. The Entrepreneur does not charge VAT.

    • Sale: Current winter sale valid untill 28/02

    • Any shipping costs.

    • The method of contract conclusion.

    • Applicability or exclusion of the Right of Withdrawal.

    • Payment, delivery, and contract performance methods.

5. The Contract

  • The contract is concluded when the Consumer accepts the offer and meets the specified conditions (subject to the provisions in paragraph 4 below).

  • If the Consumer accepts electronically, the Entrepreneur must immediately confirm receipt of acceptance electronically. The Consumer may dissolve the contract until this receipt is confirmed.

  • The Entrepreneur may investigate the Consumer's ability to fulfill payment obligations. Based on this investigation, the Entrepreneur has the right to refuse an order or attach special conditions to its execution.

  • The Entrepreneur will provide the Consumer with specific information in writing (or on a Durable Medium) along with the product, including the Entrepreneur's address for complaints, the conditions for withdrawal (or its exclusion), warranty information, and other key data.

  • Every contract is concluded under the suspensive condition of sufficient availability of the products.

6. Right of Withdrawal

  • Period: The Consumer has the option to cancel the contract without stating a reason within a 30-day Cooling-off Period. This period begins the Day after the Consumer (or a designated representative) receives the product.

  • Handling: During this period, the Consumer must handle the product and packaging with care. The product may only be unpacked or used to the extent necessary to determine whether the Consumer wishes to keep it.

  • Return Obligation: If the Consumer exercises the Right of Withdrawal, they must return the product with all accessories, in its original condition and packaging (if reasonably possible), following the Entrepreneur's clear instructions.

  • Notification: The Consumer must notify the Entrepreneur in writing (or via email) of their decision to withdraw within the 30-day period. The product must then be returned within 30 days of this notification. Proof of shipment (e.g., Track & Trace) is required.

  • Binding: Failure to notify or return the product within these deadlines makes the purchase binding.

7. Costs in Case of Withdrawal

  • Return Costs: The Consumer bears the full cost of returning the products.

  • Refund: If the Consumer has paid an amount, the Entrepreneur will refund it as quickly as possible, but no later than 14 days after withdrawal. The refund is contingent upon the Entrepreneur receiving the product or receiving conclusive proof of its return.

8. Exclusion of the Right of Withdrawal

The Entrepreneur may exclude the Right of Withdrawal for specific products and services, provided this exclusion is clearly stated in the offer before the contract is concluded.

Exclusions apply to products that are:

  • Manufactured according to the Consumer's specifications (custom-made).

  • Clearly personal in nature.

  • Unsuitable for return due to their nature (e.g., highly perishable goods).

  • Sealed hygiene products (e.g., certain underwear) if the seal has been broken after delivery.

  • Audio/video recordings or computer software where the seal has been broken.

9. The Price

  • Prices will not be increased during the stated validity period, except for changes resulting from legal changes (e.g., VAT rate adjustments).

  • All stated prices are subject to printing and typographical errors. The Entrepreneur is not obligated to deliver the product at an incorrect price resulting from such an error.

  • Note on Import Costs (Crucial): Since the delivery occurs outside the EU, the postal or courier service will charge the recipient import VAT and/or customs duties upon import. The Entrepreneur does not charge VAT.

10. Conformity and Warranty

  • The Entrepreneur guarantees that the products comply with the contract, the stated specifications, and reasonable requirements of reliability and usability at the time of conclusion.

  • The Entrepreneur's warranty period corresponds to the manufacturer's warranty.

  • Any defects or incorrectly delivered products must be reported to the Entrepreneur in writing within 30 days of delivery. The product must be returned in its original packaging and in new condition.

  • The warranty does not apply if:

    • The Consumer or third parties have repaired or altered the products.

    • The products have been exposed to abnormal conditions or treated improperly.

11. Delivery and Execution

  • The delivery address is the address provided by the Consumer.

  • Orders will be executed with reasonable speed, but no later than 30 days after the order, unless a longer period was agreed upon. If delivery is delayed or impossible, the Consumer will be informed within 30 days and has the right to cancel the contract free of charge and claim damages.

  • In case of cancellation due to delayed delivery, the Entrepreneur will refund the paid amount within 14 days.

  • The risk of damage and/or loss of products transfers to the Consumer once the product is physically delivered to the Consumer or a pre-designated representative.

12. Ongoing Transactions (Duration, Termination, and Extension)

This article details the rules for contracts involving the regular delivery of products or services (Long-term transactions), specifying notice periods for termination and rules for tacit extension.

  • Termination: Consumers can terminate indefinite contracts or fixed-term contracts (at the end of the term) with a notice period of no more than one month.

  • Extension: Fixed-term contracts (except for daily, news, and weekly newspapers/magazines) may not be tacitly extended or renewed for a fixed period. They may only be tacitly extended for an indefinite period if the Consumer can cancel at any time with a notice period of no more than one month.

13. Payment

  • Unless otherwise agreed, amounts owed must be paid within 7 working days after the start of the Cooling-off Period (or after contract confirmation for services).

  • In the event of late payment, the Entrepreneur has the right to charge reasonable costs, subject to legal limits.

14. Complaints Procedure

  • Complaints regarding the contract must be fully and clearly described and submitted to the Entrepreneur within 7 days after the Consumer discovers the defects.

  • Submitted complaints will be answered within 14 days of receipt. If a longer response time is needed, the Consumer will receive an acknowledgment of receipt and an estimate of when a detailed response will follow.

  • If the complaint is valid, the Entrepreneur will, at its discretion, replace or repair the products free of charge.

15. Disputes and Applicable Law

  • Dutch law exclusively applies to all contracts subject to these GTC, even if the Consumer resides abroad.